Field Services Digitalization
A digital solution for field operations
✔️ Transparency ✔️ Lower costs ✔️ Satisfied customers
Efficient work scheduling, real-time task tracking and digital documentation in one system. FID digitalizes field operations, including work orders, maintenance logs and on-site inspections, on the web and mobile, even without an internet connection.
Android - iOS - Web
Role-based access
Works offline
If any of these statements sound familiar, this is for you
administration
"I submitted the work order, but they cannot find it"
It is unclear who is responsible. The work must be repeated at the customer’s site, or the documentation must be completed again.
control
"It is difficult to see when my colleague was on site and exactly what they did"
You call, ask again and reconstruct events afterwards. That is not efficiency; it is lost time.
proof
"The customer complained, but I cannot prove that we completed the work properly"
No acceptance work order was created for the completed task, or it contained only a written description without photographic evidence.
FID was created because these problems are real, and they can be solved.
Jobs and tasks can be assigned and tracked easily. No follow-up administration is required. Digital documents can capture many data types, including photos, GPS coordinates, QR or barcodes, drawings and signatures. FID provides a simple solution for all of this.
How does it work?
Four steps to get started and achieve full transparency
1
Complete the basic setup
Add employees and organizational units. Define who can access what. This takes no more than one or two hours.
2
Create document templates
For example, a maintenance log, acceptance document, on-site inspection form, survey report or work order, tailored precisely to your company’s processes.
We can help you create them when needed.
3
Assign
tasks
Define who must do what, where and when, and which document must be completed for the task.
4
Your employees document the work on site, on mobile and even offline
They complete the document on a smartphone or tablet. Without mobile data, FID continues to work offline. Everything synchronizes automatically when the connection is restored.
Deploy in just a few days. Use it from day one.
See everything in real time. The dashboard instantly shows the status of every task: who documented what, what is delayed and where a problem has occurred. No calls, no repeated questions and no incomplete documentation. You can intervene immediately and avoid additional work.
Our service
It does more than digitalize.
It structures your activity.
FID increases efficiency and transparency.
It improves customer and employee satisfaction.
Every job is documented digitally
If it is not documented, it is as if it never happened. With FID, everything is digitalized, reliable and searchable.
Field employees record completed work directly on mobile, including photos, drawings, signatures, GPS coordinates and timestamps. Once closed, the document cannot be modified, which ensures its integrity.
Completed logs and work orders are also available as PDFs and can be sent immediately to customers or authorities. No more scanning paper, searching for documents or emails, or asking for information again. Everything is available instantly in one place.
Data recorded in documents can be exported for further processing.
✔️ Photos, signatures, GPS coordinates and drawings in one document
✔️ PDF and CSV export with automatic email forwarding
✔️ Closed documents cannot be modified
✔️ Access based on permissions
Say goodbye to paper forms and unreadable handwriting.
Efficient work scheduling and REAL-TIME TASK TRACKING
Do you spend too much time organizing and tracking field work?
Digital work scheduling provides a fast solution.
The FID dashboard shows the status of every activity and task at a glance. Which ones are overdue? What is in progress? What has not yet started?
In FID, you can assign tasks, schedule recurring activities and monitor progress in real time. Employees automatically receive notifications about new tasks and approaching deadlines. No more forgotten jobs or “nobody told me.” Smooth, efficient work scheduling and tracking helps successful delivery.
✔️ Real-time information: every job and document in one place
✔️ Simple task assignment and deadline management
✔️ Automatic notifications for employees
✔️ Activities and tasks displayed in the calendar
Your data is where it belongs, and it stays there
A lost document is more than inconvenient; it can cause serious problems.
In FID, every document is stored securely on a central server. Authorized users can always find and access it from anywhere and on any device.
Search fields and filters make it easy to find a completed activity or its related document.
Everyone sees only what they need to see. Access is controlled in the settings. At FID, data security is not optional; it is a core service.
✔️ 5 access levels
✔️ Central, secure document storage
✔️ Every closed document is archived
✔️ >99% availability
Documentation must not stop when mobile network is unavailable
In a basement, industrial site or forest, FID still works.
Field conditions do not always provide a stable mobile network. FID was designed for this reality: the application continues to work offline, and recorded data synchronizes automatically with the central system when the connection is restored.
QR or barcode scanning and GPS data identify equipment and locations instantly. There is no need to type manually; text can also be dictated. The quick-fill function prepopulates selected fields automatically, accelerating the work further.
✔️ Offline operation with automatic synchronization afterwards
✔️ QR and barcode scanning, GPS coordinate capture
✔️ Quick-fill function
✔️ Android · iOS · Web, across all platforms
Industry examples
If your team works in the field,
FID is for you
Facility management
Every maintenance activity is documented. Every inspection is searchable.
Maintenance and inspection logs can be scheduled, and the system automatically warns of approaching deadlines. Even across multiple sites, you can see the status of every activity on one screen.
-
Technical logs
-
Fault reports
-
Maintenance scheduling
-
Multi-site management
Cleaning
The service is transparent and verifiable, including for the customer.
Cleaners document completed work on mobile with photos, GPS data and timestamps. The manager sees progress in real time. No more unnecessary coordination or questions. When a customer requests information, an instantly available log supports the response.
-
Documentation of daily work
-
Reliable proof for the customer
-
Task calendar
-
Notifications
Occupational and fire safety
Proof of an on-site inspection should never depend on a piece of paper.
Deficiencies, recommendations and corrective actions can be recorded immediately, even offline. The documents provide reliable evidence of completed inspections for authorities, customers and general contractors.
-
On-site inspection protocols
-
Recording deficiencies
-
Signed reports
-
Deadline tracking
In every industry, FID supports efficient work by adapting to the actual tasks performed there.
Electrical installation
Every completed job is documented with verifiable evidence, including in the case of a dispute.
Work orders can include photos, measurements, GPS coordinates and signatures. Task status is tracked in real time, so the manager knows what is complete, what is delayed and where a problem has occurred.
-
Digitalization of work orders
-
Measurement data
-
Task status tracking
-
Customer signature
Air-conditioning and heat pump installation
The service report is completed on site, not the next day and not in the office. No unnecessary additional work.
The technician records measurements, photos and the customer’s signature on mobile. The document is immediately available at the office, including during regulatory inspections. Unnecessary administration and document scanning are eliminated, freeing up time.
-
Installation and service reports
-
Recording measurement data
-
Customer signature
>99%
Annual system availability
3 platforms
Android · iOS · Web
5+ industries
where it proves its value every day
FID templates are fully customizable. You do not need to adapt your workflow to the logic of a software product. The system adapts to your industry, documents and team.
Adapted to your company’s processes, not the other way around
No months-long implementation, expensive consulting or internal developer is required. Configure it, activate it and your team can use it the next day. We provide professional implementation support from day one through launch and afterwards when needed.
No IT expertise is required for implementation
Most software is built for online use, with offline mode added as an extra. FID is the opposite: offline is the foundation. It was designed for field reality, not office conditions.
Offline operation is not an afterthought or compromise
Benefits
Not every “digital” solution is built for field teams
What our partners say
Why teams choose us
There are countless apps, but most are complicated because they include too many features. FID is simple. It contains exactly what we need.
Technical Director of a fast-food restaurant chain
Previously, every occupational safety inspection report was on paper and digitized retrospectively in the office once a week. Now everything is visible immediately and can be presented easily to customers and authorities.
Technical Director of a contractor working for a regional electricity provider
Before FID, we recorded a preliminary work assesemnet on paper and took site photos by phone, and the information was often mixed up. Now one document contains everything needed to define the task.
Managing Director of an industrial grounds maintenance company
About us
We do this because we know how a well-organized company works
FID was built by professionals who have seen the consequences of poorly organized work, lost documents, unverifiable on-site presence and activities that cannot be reconstructed. FID is a software solution for field operations built on real-world experience.
The goal was not to add as many features as possible. The goal was to make the few features that truly matter work simply and reliably in the field, office, basement, cellar, warehouse and locations without internet coverage, under real conditions.
FID does not promise miracles. It simply provides
-
what every manager deserves: an exact understanding of what is happening in their company
-
what every field employee deserves: simple administration and practical support for their work
-
what every customer deserves: fast and accurate information about the work performed
We will show you FID’s key functions in 30 minutes
No obligation.
A short demo that shows what FID can offer your company.
